Running a small or mid-size business often means juggling multiple roles—customer support, admin tasks, scheduling, and more. This workload can stall growth and lead to burnout. The smart tactic? Outsourcing your operations, a move strongly backed by recent data.

Small and midsize businesses often turn to outsourcing for cost savings. But when it comes to customer experience (CX), the smartest brands balance savings with standout service—and the data proves it.