What Exactly Is Business Operations Outsourcing?

Outsourcing means partnering with an external provider to handle parts of your business—like customer support, data entry, bookkeeping, scheduling, and more. Offloading these “necessary but non-core” tasks frees your team to focus on strategy and innovation.

The Numbers Don’t Lie

• Up to 70% labor cost savings
  Surveys show small businesses can cut labor expenses by up to 70% by using offshore or specialized providers (investopedia.commicrosourcing.com).

• 27% ROI from HR outsourcing
  Firms using professional employer organizations (PEOs) report an average 27.2% return on investment (explodingtopics.com).

• Global business process outsourcing saves 15%
  A 2024 ISG study revealed companies achieve 15% average cost savings and an 11% boost in quality performance through business process outsourcing (ir.isg-one.com).

• 38% of businesses outsource customer service
  A 2024 PwC survey showed customer support is the most outsourced function, with 38% of companies using external teams (onpay.com+15myoutdesk.com+15business.com+15).

• 55% currently outsource customer care
  McKinsey reports that 55% of firms outsource part of their customer-care operations, and nearly half plan to increase it in the next two years (mckinsey.com).

• Market expected to grow to $130 billion
  The customer service outsourcing market is projected to hit $130 billion by 2032, up from $78 billion in 2023—a CAGR of 5.6% (dataintelo.com).

Why These Numbers Matter to Small Businesses

These aren’t just big-business stats. Even small teams can gain:

• Real cost savings – Significant ROI and labor expense reductions.

• Operational scaling – Easy to ramp up support during peak times.

• Higher quality output – BPO teams often follow defined processes and metrics.

• Better customer care – Dedicated support boosts service levels.

When to Consider Outsourcing

If you're experiencing:

• Customer requests falling through the cracks,

• Overloaded admin duties,

• Being stuck in day-to-day operations, not strategy,

• Quality slipping because of operational overload—

Then outsourcing is more than a trend—it’s a solution to regain control and scale efficiently.

How Aeris Business Solutions Fits In

At Aeris, we provide U.S.-based, culturally aligned operational and support outsourcing with real data to back it up.

• Custom alignment – We match your brand’s tone, workflows, and values.

• Tailored scalability – Flexible support that adapts as quickly as your business needs.

• Focused efficiency – No fluff—our services are optimized for cost and quality.

Your Next Move

If you’re ready to reclaim your time and invest where it matters most, Aeris can show how outsourcing adds up—not just in theory, but in dollars and results.

Let’s talk. We’ll start with a 15-minute consultation to map how outsourcing can elevate your operations, reduce costs, and strengthen your brand.